Help & support
✓ Answer within 48 hours
Questions about the app, a bug, your plan or invoice, privacy or an idea? Open a request – we reply in the chat and by e-mail within 48 hours, usually faster.
Open a request Watch explainer videos (German)
How it works
- 1Describe it brieflyPick the type (question, bug, plan & billing, privacy, idea) and write what it's about. A screenshot or PDF often helps most.
- 2Help right awayWhile you type, Belegerl suggests matching explainer videos and pages – maybe the answer is already there.
- 3Answer in the chatYou get a ticket number (e.g. BL-0042). Our answer arrives in the chat and by e-mail. Keep writing until everything is solved.
- 4Solved – and a quick ratingOnce everything is clear, we or you mark the request as solved. A quick 1–5 star rating helps us improve.
With or without an account
With an account you find all requests in the app under “Help & support”. Without an account you enter your e-mail address – we send you a link to your chat, which also confirms your address. If you later sign up with the same address, the request appears in the app.
Frequently asked questions
How fast do you reply?
Within 48 hours, usually faster. The answer arrives in the chat and by e-mail.
Do I need an account?
No. Without an account you enter your e-mail address and get a link to your chat. With an account you see all requests together in the app.
Can I reply to the e-mail?
Best write in the chat – that's where we see everything at a glance. Every e-mail from us contains the link to your chat.
What does the team see?
Your message, your e-mail address and – with an account – company name, plan, the app page and your device (browser). We don't see receipt images.
Privacy requests and security issues?
Access, export or deletion: open a request of type “Privacy” or write to [email protected]. Security issues please to [email protected].